Cocoplum Appliances
Customer Service Rep
Full Time • Keene
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Job Title: Customer Service Representative
Location: Keene, NH
Job Type: Full-Time
Industry: Appliance Sales
Work Environment: Friendly, laid-back, customer-focused
About Us:
We’re a locally owned, customer-first appliance store that takes pride in doing things the right way—without the corporate red tape. Our team values honesty, initiative, and a positive attitude. We work hard, stay organized, and make sure every customer walks away confident in their purchase.
Position Overview:
We’re seeking a Customer Service Representative (CSR) to join our service department. In this role, you’ll be the welcoming face for customers, a friendly voice on the phone, and respond with knowledgeable answers to customer questions.
Key Responsibilities:
Location: Keene, NH
Job Type: Full-Time
Industry: Appliance Sales
Work Environment: Friendly, laid-back, customer-focused
About Us:
We’re a locally owned, customer-first appliance store that takes pride in doing things the right way—without the corporate red tape. Our team values honesty, initiative, and a positive attitude. We work hard, stay organized, and make sure every customer walks away confident in their purchase.
Position Overview:
We’re seeking a Customer Service Representative (CSR) to join our service department. In this role, you’ll be the welcoming face for customers, a friendly voice on the phone, and respond with knowledgeable answers to customer questions.
Key Responsibilities:
- Greet and assist customers in a friendly, approachable manner
- Provide basic product parts information
- Address questions and concerns with patience
- Responding to customer inquiries through various channels, such as phone calls and email
- Maintain a clean and organized workspace
- Scheduling service calls and maintenance appointments
- Collaborate with sales and delivery teams for a smooth customer experience
What We’re Looking For:
- Strong communication and interpersonal skills
- Friendly, dependable, and approachable demeanor
- Able to stay organized, calm during busy times, and eager to learn
Bonus Points If You:
- Have experience in customer service
- Speak multiple languages (English/Spanish is a big plus)
- A "roll‑up‑your‑sleeves" attitude for helping out with other team needs
Compensation: $45,000.00 - $52,000.00 per year
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
(if you already have a resume on Indeed)
Or apply here.
Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
Gain Skills You Can Use for the Rest of Your Life
71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)
Job Security
The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)